Monday, September 24, 2018

Bargain Hunting

drawing by Suzanne Dunaway
My patient Gayle lived hand to mouth with an Italian mechanic boyfriend, her sole income selling homemade preserves at the weekly village market. She decided to consult me after giving up on her National Health Service General Practitioner: she’d been experiencing gnawing abdominal pain for months, then started having bloody diarrhea. It was obvious that she needed colonoscopy to figure out what was going on, and fast, but how was she to get one? Her local public hospital had an eight-month waiting list, and she couldn’t afford €900 to have it done in the private clinica I usually recommend.
Gayle asked around and found a cut-rate private operator who quoted her €250. I turned thumbs down at her doing such an invasive procedure with someone I didn’t know – I’ve seen too many colonoscopies gone wrong. Sometimes the doctor got only halfway up the colon and turned back. Other times he or she saw polyps but left them in place instead of removing them, or omitted biopsies that need doing. In the worst case, a hole was poked right through the bowel wall.
Next I asked my trusted gastroenterologist colleague whether he could get her hospitalized on the public ward where he worked. He rolled his eyes and told me his hospital was so short of beds that an ulcerative colitis patient of his was parked at that very moment in the Emergency Room hallway with a high fever, passing bloody diarrheal stools every hour, waiting for a hospital bed to open up and in the meantime getting no treatment at all. No chance that my patient, who was sick but not at death’s door, could get admitted.
For decades, there’s been a tug-of-war on between full-time National Health Service hospital doctors who want to supplement their salaries with private practice, and governments that aim to keep public medicine strictly public. An uneasy compromise lets hospital docs see paying patients, but – theoretically – only inside the hospital. This has been dubbed intramoenia, Latin for within the walls. If you get a colonoscopy on the public system you’ll pay next to nothing, but unless you arrange it a year ahead of time you’ll feel every painful twist of the tube. If you do your colonoscopy privately in the same hospital, with the same gastroenterologist, in intramoenia, an anesthesiologist will be glad to knock you out for the duration.
In their battle to hold on to outside offices, the physicians have found strange bedfellows in the left-wing hospital workers’ trade union, which opposes on principle the mixing of public and private medicine on hospital grounds. Both groups have been appeased by a sleight-of-hand redefinition of “hospital grounds” that can stretch to include offices anywhere in town…
Back to Gayle. My trusted colleague eventually came up with a splendid solution: he referred her to his own trusted colleague who did the exam on intramoenia three weeks later for €450, about what Gayle and her boyfriend could scrape together. The diagnosis? Crohn’s disease, which now that it had been diagnosed could be treated perfectly well in the public system where she doesn’t have to pay a penny. Much of my professional life is spent helping patients run this kind of daily slalom between public and private medicine. Quite a job in its own right.
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  1. I didn't know the Italian system was so dangerous.

    1. It's not exactly dangerous, just awfully uneven. One doc can be terrific and the next doesn't know what he's doing, because medical training is so variable. Same for hospital wards. As a long-time Rome resident said to me the other day, "You can get great medical care in Italy, but you have to know how to game the system."

  2. It's a third world country. Tips for "gaming the system" for this abomination are inexcusable. In Ribera, Sicily they just closed a hospital, leaving an entire community without a hospital. Italy is a disgrace. Just be honest and say it. Good doctors? They left for other countries. I know someone there who has an acoustic neuroma and not one doctor knew anything about the condition. There were no modern MRI machines. Absolutely nothing but bad advice from sub-standard "doctors". Heck, how many times have I read about some guy working as a dentist or doctor who didn't have a medical degree. Their license was bought through the usual suspects, the Mafia. Italy, my heritage and where my cousins live, is a travesty. It's heartbreaking.

    1. Sigh. Donna, I thought I had harsh words for Italian medicine, but you beat me by a mile!!! There are lots of terrible doctors in Italy, but fortunately there are some good ones too, and hospitals where you can get totally up-to-date treatment - all free on the National Health System, of course. In my opinion the problem is twofold. On the one hand the system is terribly underfunded. On the other there's no bottom line for quality in that medical education still is to a large extent self-invented - a specialist can be great or lousy, the certification is no guarantee even if you have the genuine article. As I say somewhere in my book, it's a crap shoot. Thanks so much for your comments!!!